Privacy Policy

This Privacy Policy aims to clearly and transparently explain to you how we collect, use, store, protect and process your personal information. We know that the personal information you share when browsing this website, browsing products, registering an account, placing an order or contacting customer service carries trust. Protecting your privacy is not only a requirement of laws and regulations, but also the fundamental principle of our operations. Please read this policy carefully before using the services of this website. Your continued use of this website is deemed to have understood and agreed to the entire content of this policy.

  1. Scope of information we collect

When you interact with this website, we may collect the following types of information:

Information you actively provide: When you register an account, place an order, participate in an event, or contact customer service, you may actively provide your email address, shipping address, phone number, login password, order notes, conversations with customer service, and pictures or files submitted to solve problems.

Automatically collected technical information: In order to improve your browsing experience, ensure website security and conduct statistical analysis, we will automatically collect your device information (such as device model, operating system version), IP address, browser type, access time, source URL, click stream data on the site (such as which products you browsed, how long you stayed on the page) and search keywords through cookies and other similar technologies.

Payment information: When you complete the order payment, you will be directed to the cooperative payment service provider page. We will not collect or store your bank card number, CVV code or third-party payment account password. We only save necessary information related to order verification such as payment status, payment time and payment amount.

  1. How we use your information

The information we collect will be used for the following purposes:

Process and complete your order, including product delivery, invoice issuance, after-sales service, and return and exchange processing.

Verify your identity, maintain the security of your account, and prevent fraudulent transactions and unauthorized access.

Send you necessary service notifications, such as order status updates, logistics reminders, and account security reminders.

Optimize website functions and product recommendations, such as adjusting home page display content and improving search algorithms based on your browsing history.

Prevent network attacks, malicious bill manipulation and various illegal activities to ensure the stable operation of the website.

Other uses with your consent, such as sending you marketing emails (you can unsubscribe at any time).

We will not use your information for any other purpose beyond what is stated in this policy, nor will we still push commercial advertisements to you after you refuse to receive marketing information.

  1. Storage and protection of information

Storage location and period: In principle, your personal information is stored in servers we build or rent. We will only retain your information for the minimum period necessary to fulfill the purposes stated in this policy, unless laws and regulations require longer retention (for example, tax-related notes need to be kept for a number of years). After the retention period has expired, your information will be anonymized or completely deleted.

Security measures: We use industry-standard encrypted transmission protocols (TLS/SSL) to protect the security of your data during network transmission. Your account passwords are stored encrypted with strong hashes and cannot be read directly even by insiders. At the same time, we have established a strict internal data classification and authority management system. Only authorized personnel in necessary positions can access your information based on the minimum necessary principle when performing their duties. We regularly conduct security vulnerability scans and emergency drills, but please understand that no method of Internet transmission or electronic storage is 100% secure.

  1. Information Sharing and Disclosure

We promise not to sell, rent or otherwise share your personal information at will. It will only be provided to third parties under the following limited circumstances:

Necessary for the service: In order to complete the order delivery, we need to provide your delivery address, contact person and phone number to the cooperative logistics carrier; in order to process the payment, the order amount and transaction time and other information need to be provided to the cooperative payment service provider; in order to carry out product appraisal, it may be necessary to provide product pictures to the appraisal agency; in order to send emails, it may be necessary to provide your email address to the mail distribution service provider. All partners are required to sign a confidentiality agreement and are only allowed to use information to the minimum extent necessary to provide services.

Legal requirements: Disclosure is necessary in accordance with laws, regulations, court orders or mandatory requirements of administrative agencies.

Rights Protection: When we believe disclosure is necessary to protect our own legal rights, your safety, or the legal rights of others (for example, in connection with fraud or illegal activity).

Business Transfers: If we are involved in a merger, acquisition, or asset sale, your information may be transferred as part of the assets. We will notify you in advance and require the new information controller to continue to comply with this privacy policy.

  1. Your rights and choices

In accordance with applicable laws and regulations (such as the General Data Protection Regulation), you have the following rights:

Access and correction: You have the right to log in to your account at any time and access and correct basic information such as your email address and shipping address.

Deletion: You have the right to ask us to delete your personal information. You can submit an application to cancel your account on the account settings page. After successful cancellation, we will delete or anonymize all your information within a reasonable period. Please note that canceling your account is irreversible and you will not be able to query historical orders.

Restriction of processing: You have the right to ask us to suspend the processing of your personal information, for example where you dispute the accuracy of the information.

Data portability: You have the right to request that we export the personal information you provide to you in a structured and common format or transfer it to another information controller.

Withdrawal of consent: You have the right to withdraw your consent to receive marketing emails at any time by following the “unsubscribe” link at the bottom of the email.

Reject automated decision-making: We currently do not use methods that rely solely on automated processing (without human intervention) to make legally effective decisions for you (such as credit assessments).

You can submit the above request through the channels disclosed in the “Help Center” of this website, and we will respond within a reasonable period, usually no more than 30 days.

  1. Cookie Policy

This website uses cookies to distinguish you from other visitors to improve your browsing experience. Cookies are small text files stored on your device. We use necessary cookies (to enable the basic functions of the website to operate normally), functional cookies (to remember your login status and language preference) and analytical cookies (to count visitor sources and page popularity). You can refuse all or some cookies through your browser settings, but this may cause some functions of the website to not work properly.

  1. Protection of minors

This website does not provide product sales services to minors under the age of 18. We do not knowingly collect personal information from minors. If you are a guardian and find that we have collected minors’ information without consent, please contact us through customer service channels and we will delete it immediately.

  1. Policy updates

This privacy policy may be revised from time to time due to business adjustments and changes in laws and regulations. Any major changes (such as a significant expansion of the scope of information collection and an increase in sharing scenarios with third parties) will be notified to you in advance through website announcements or in-site messages. The revised policy will be effective from the date of publication, and your continued use of this website will be deemed to have accepted the revised policy. If you do not agree to the modified content, you should immediately stop using it and cancel your account.