Contact Us

Thank you for visiting our website. Whether you are browsing a favorite product, have questions about identification details, need after-sales assistance, or have cooperation intentions, we sincerely welcome you to get in touch with us. The communication channels and precautions corresponding to different consultation types are organized below, hoping to help you get accurate answers faster.

1. Pre-sales consultation: About products and purchasing process

If you have any questions about the quality, size, accessories, stock status or price of a product, we recommend that you communicate with us through the following methods before making a purchase decision:

Online chat: There is an online chat window in the lower right corner of the website, and the customer service team is online in real time during working hours. It is suitable for quickly confirming product details (such as “Can the shoulder strap of this bag be adjusted?” “What is the diameter of the dial in millimeters?”), logistics timeliness, payment methods and other issues.

Email consultation: If the question is more detailed or needs to be accompanied by comparison pictures, you can also send an email to the official email address published on the website. We promise to provide a substantive reply within 24 hours after receiving the email, rather than automatic replies or perfunctory content.

In order to improve communication efficiency, please try to provide the product number (usually located under the title of the product details page) or directly send the product link when consulting. For open questions such as “Which one is more suitable for me?” you are also welcome to describe the usage scenarios (such as commuting, dinner, travel), and we will give reference suggestions based on actual experience.

2. Orders and after-sales: follow-up services for purchased goods

If you have placed an order but encounter changes in order information, logistics anomalies, invoice issuance, return or exchange applications, or problems found during product use, please submit through the following channels:

My Account: After logging in, you can enter the “Order Details” page, where you can directly initiate a return or exchange application or check the after-sales progress. This is the fastest way to handle after-sales issues, and the system will automatically associate your order information.

Special after-sales email: The customer service email posted on the website also accepts after-sales requests. Please indicate “After-Sales + Order Number” in the subject of the email, and attach clear photos or videos of the problem in the text (such as hardware scratches on the bag, description of the time error of the watch, debonded parts of accessories, etc.). Complete information will help us determine responsibility more quickly and provide solutions.

Important note: For high-value goods (such as watches, rare leather goods), please do not send the goods back without our written return authorization to avoid creating logistics risks or affecting the timeliness of refunds. Please be sure to use fully insured logistics services for all returns.

3. Business cooperation and appraisal consultation

If you are a supplier, buyer store owner, appraisal agency or media and want to establish cooperation with us, please submit your cooperation intention through the following methods:

Enterprise email: The enterprise-level email address published on the website is specifically used to receive cooperation emails. Please briefly introduce your business type, cooperation direction, and the resources or services you can provide in the email. We usually respond within 5 working days. If there is initial agreement, a dedicated person will follow up and arrange an online meeting.

Appraisal consultation: If you did not purchase the product on this website, but want to obtain professional reference opinions on authenticity due to personal needs, we also provide paid appraisal consultation services. For specific procedures, charging standards and report issuance cycles, please request the “Appraisal Service Instructions” through customer service channels.

4. Complaints and Suggestions

We understand that although the team works hard at every aspect, there may still be an experience that leaves you unsatisfied. If you have encountered unpleasant services, have major objections to product descriptions, or have suggestions for improvement (such as website function optimization, page display methods, logistics partner selection, etc.), please let us know frankly. You can send an email to a dedicated complaint mailbox, which will be checked directly by the person in charge of operations and will not be filtered by front-line customer service. Every comment is recorded, reviewed, and used as important input into our monthly service improvement meetings. We promise that all real-name complaints will receive an initial response within 48 hours, and a handling conclusion or improvement plan will be given within 7 working days.

5. Communication Instructions and Privacy Protection

Information confidentiality: All communication records between you and us (including chat records, email content, product pictures) will be kept strictly confidential and will not be used for marketing purposes or disclosed to unrelated third parties. Please refer to the “Privacy Policy” for specific data collection and processing rules.

Communication Boundaries: We will not send you marketing push calls or text messages without your consent. All active contact will only be based on inquiries or orders you have initiated.

Working hours: The working hours of online customer service are from 9 am to 9 pm every day (including weekends and statutory holidays). Emails and social media private messages are received around the clock, and staff will handle them one by one after they go online. For urgent after-sales issues (such as the logistics shows that the package has been signed for but you have not received it), please leave a message via email first and mark “Urgent” in the title, and we will respond first.

6. Final words

We value our connection with every customer. Your problem, no matter how big or small, is important to us. Please don’t hesitate because “the question is too simple” or “worry about disturbing” – it is our responsibility to ask questions clearly, understand them clearly, and think them through. We look forward to establishing a smooth, mutually trusting and long-lasting connection with you.